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RightNow Technologies
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#	Item
11	STUDENT SUCCESS Goals and Objectives Focus on direct, personalised student engagement, aligned with the student lifecycle and recognising specific cohorts, through: RETENTION Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-02 20:20:27 Mentorship RightNow Technologies Computing Learning Knowledge Internships Educational psychology Peer mentoring
12	Big Data Retail Infographic Add to Reading List Source URL: www.oracle.com Language: English Business intelligence Oracle Corporation RightNow Technologies Business analytics Retail ECRM Business Information technology management Computing
13	Microsoft Word - n2 - Guidebook - Best practices for customer service with Oracle RightNow.doc Add to Reading List Source URL: www.oracle.com Language: English Cloud computing RightNow Technologies Customer experience Call centre Sales Oracle Corporation Customer retention Business Marketing Customer experience management
14	Donna-Mae Shyduik Thought you guys would appreciate this….. Healthcare.gov https://www.facebook.com/Healthcare.gov -Cannot register Add to Reading List Source URL: katubim.s3.amazonaws.com Language: English - Date: 2014-04-28 22:49:14 Oracle Database Oracle Corporation 20 Oracle machine RightNow Technologies Computing Software Cross-platform software
15	The Retail Consumer Report Sponsored by RightNow® Add to Reading List Source URL: www.electronicretailing.org Language: English - Date: 2014-06-09 11:14:50 Technology Retailing Cloud computing RightNow Technologies Consumer behaviour Online shopping Customer experience Shopping Retail Marketing Business Electronic commerce
16	ORACLE RIGHTNOW POLICY AUTOMATION CLOUD SERVICE Add to Reading List Source URL: www.oracle.com Language: English Customer experience management Oracle Corporation RightNow Technologies Oracle Policy Automation Oracle Database Customer experience Automation Marketing Software Computing
17	RightNow Study Finds Retailers Can Win Back Unhappy Customers through Social Media When Consumers Received a Retailer Response to their Online Complaint, 34 Percent Deleted their Negative Review and One Third Reposted a Add to Reading List Source URL: www.harrisinteractive.com Language: English - Date: 2011-03-02 09:40:07 Retailing Consumer behaviour Cloud computing RightNow Technologies Online shopping Computing Shopping Greg Gianforte Business Marketing Electronic commerce
18	Enterprise Customer Service Solution Add to Reading List Source URL: www.epa.gov Language: English - Date: 2009-12-18 15:48:42 ECSS RightNow Technologies Computing
19	Uncle Sam at Your Service: The 2011 Federal Customer Experience Study Media Coverage October[removed]Now is the Time to Improve Government Customer Service RightNow Government Blog – http://www.rightnow.com/governmentb Add to Reading List Source URL: www.meritalk.com Language: English - Date: 2011-10-07 16:05:47 Technology Customer experience management Public administration Consumer behaviour Customer satisfaction Customer experience E-Government RightNow Technologies Marketing Business Open government
20	FOR IMMEDIATE RELEASE Contact: Brittany Johnston[removed]removed] NEW STUDY SHOWS ONLY 31 PERCENT OF AMERICANS GIVE FEDERAL Add to Reading List Source URL: www.meritalk.com Language: English - Date: 2011-08-26 15:39:46 Cloud computing RightNow Technologies Open government Customer satisfaction E-Government Customer experience Customer service Tip Marketing Customer experience management Business

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